Shipping Policy

Last updated: September 14, 2026

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and safely as possible. Please review the shipping information below before placing your order.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.
• Orders are not processed or shipped on weekends or public holidays.
• During sales, promotions, or busy periods, processing may take slightly longer.
• Once your order has been shipped, you will receive a confirmation email or message with tracking information, where available.

Shipping Times

Estimated delivery times begin after your order has been processed:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days, where available
• International Shipping: 7–21 business days, depending on the destination and customs clearance

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur because of weather, holidays, customs, courier issues, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, we will provide tracking information when tracking is available.

Please allow up to 24–48 hours for tracking information to update after your shipment has been dispatched.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for additional shipping costs required to resend the order.

If you notice an address mistake immediately after placing your order, please contact us as soon as possible. We will do our best to update it before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures. We will work with the carrier to resolve eligible delivery issues.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged package
• Photos of the damaged product
• Any other relevant information requested by our support team

We will review the issue and work with you toward an appropriate resolution.

Customs, Duties & Taxes

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, the customer is responsible for any applicable customs duties, taxes, or import fees charged by the destination country.

Customs delays are outside our control and may extend the estimated delivery time.

Delivery Address & PO Boxes

We currently ship to the destinations available at checkout. Certain products or shipping methods may have delivery restrictions.

If a PO Box or specific delivery address cannot be served by the selected carrier, we may contact you to request an alternative address.